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Friday, August 09, 2013
Sometimes it's best not to have the human touch
We were delayed by a few hours in turning up at Calais for our booked journey on Le Shuttle.
We didn't call ahead. We just thought we'd see what happened. I pulled up at the unmanned ticket office. A camera read my number plate and the following message appeared on the screen. "You can depart on the next available train, Mr Hepworth. This is in forty minutes. There will be no extra charge."
So we did. That's the beauty of a completely automated system. It doesn't want to punish you. It just wants to get you out of its hair as soon as possible.